JewelCounter has local partners in every country that we do business. You can connect with us for anything related to production enhancement or repairs and we can generally turn-around pieces within 3 days.

Absolutely. If you have CAD files, we can make the polished mount for you. Alternately, you can order a polished mount from our selection of thousands of designs. We can also supply a loose diamond - with or without certification. We do not supply loose gemstones at this time.

JewelCounter uses several different gemstones in precious and semi-precious, across sizes, shapes, and cuts. Please see our customiser for more information on stones that can be used in each piece.

Orders with standard materials are produced and delivered at your doorstep within 14 to 21 days of placing the PO. The hallmarking time is included in this if you have requested hallmarking as well.

Creating bespoke pieces conveniently is a JewelCounter speciality. You can upload any design on the platform and note special instructions. Our CAD designers will get in touch with you to discuss the project and make your file. Once you approve it, we will start the manufacturing process and ship it to your store.

We frequently get similar questions from retailers. As long as you have a physical or online store selling directly to consumers, please get in touch with us and we will figure out a way to help you get setup and sell jewellery in a few days. We have various training videos and materials to help you get started and understand the jewellery industry too.

This service does not require any subscription charge. Please send us your CAD files and we will manufacture the pieces as per your requirement. A free plan for casting services is also being worked on and will be launched shortly.

JewelCounter is the ideal platform to help independent retailers digitize their business. We enable you to create and deliver exactly what the customer wants, without having to create any inventory or wait 4 weeks for a bespoke piece of jewellery.

Your order is processed within 7-14 days of receipt and despatched to the Assay office and then direct to your store. Your shipping charges include insurance too.

We are happy to hear you would like to work with us! If you are interested in a specific job opening please apply through our Career page, if you don't see where you would fit into JewelCounter but are passionate about working with us, send us an email with your resume and why you want to work with JewelCounter to this address: savio@jewelcounter.com

Our privacy policy and terms and conditions are extensive and we are entirely GDPR compliant. You can be rest assured that all your data is safe with us.

We normally respond to all questions within 24 hours

All our manufacturing is done in-house. Our facility was established over 30 years ago, employs over 1,000 people, and is a reputed manufacturing source for leading luxury brands and retailers in over 20 countries. We have multiple QC checks in place at every stage and our acceptance ratio exceeds 99%.

We source diamonds that are compliant with the Kimberley process, purchase all our metals from international banks and trading houses, and gemstones that are sourced from countries where funds are not used towards illicit purposes. Our facilities are RJC certified. We do not employ any child labour, and have various social initiatives in place.

We have partnerships with the London and Birmingham Assay offices and conduct all hallmarking in either of these facilities. If you are registered with these offices, we can have your company hallmark stamped too.

We work with high quality platinum and gold in 9ct, 10ct, 14ct, and 18ct, in white, yellow, and rose. We also work with silver with or without rhodium, and with yellow or pink vermeil.

If you prefer to customise and curate designs for customers If you prefer to customise and curate designs for customers across the counter at your store, you may choose the gold plan. If you would like to have an e-commerce site allowing customers to make their own pieces in addition to visiting the store to work with you, please choose the platinum plan. You can always sign-up for our 30 days free trial plan and take a decision thereafter.

As a tech platform, JewelCounter is commited to providing regular upgrades and updates based on industry trends and retailer requests. To make sure our retailers make the most of all our features, we conduct webinars and training sessions. We also host seminars with our retailers to get feedback from them regarding any issues they are having on the platform and so that they can interact and benefit from each others' knowledge.

We have different subscription plans to suit different retailers on our platform and our retailers can switch between them without any hassle. If you do not want to do it yourself, you can simply contact us and we will do it for you! However, we would recommend only switching near your monthly renewal date so as to benefit as much as possible from what you have already paid for.

We need a debit / credit card to setup any payments for subscriptions, CAD orders, and product orders. However, we work with external secure payment gateways and we do not have access to your card number.